My Router did not arrive

[NewUser1]

Hi, sorry for writing the thread in English but my German is not good enough to reach out to the customer service over the phone. 

I ordered Vodafone CableMax 1000 recently but I could not receive the router from DHL. The tracking status is now "Die Sendung wurde direkt ab Paketzentrum dem Geschäftskunden zugestellt." I suppose it means they returned the packet to Vodafone. 

I was wondering if you can send me the router again.

Thank you for the help in advance! 

[Nancy]

Hello NewUser1,

you couldn't receive the package? Please tell me which state you come from.

Best regards

Nancy

[NewUser1]

Hi Nancy, 

Thank you for swift response. I am in Mannheim Baden-Württemberg.

[NewUser1]

Hi Nancy,

I have been waiting for your response. It would be great if you can give me any update.

Thank you!

[MariaK]

Hello NewUser1,

I can send you the router again.

Can you please send me a PM with the following details:

Name of the contract holder

Date of birth

Street + house number

postcode + city

State

Customer number

current mobile phone number

Please let us know briefly here if you have written us a PN.

Many greetings,

Maria

[NewUser1 · Accepted solution]

Hi Maria, 

Thank you for the reply!

I sent you a private message with my contract detail 

[Torsten]

Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.