am 07.03.2022 18:13
Hi, sorry for writing the thread in English but my German is not good enough to reach out to the customer service over the phone.
I ordered Vodafone CableMax 1000 recently but I could not receive the router from DHL. The tracking status is now "Die Sendung wurde direkt ab Paketzentrum dem Geschäftskunden zugestellt." I suppose it means they returned the packet to Vodafone.
I was wondering if you can send me the router again.
Thank you for the help in advance!
Gelöst! Gehe zu Lösung.
am 13.03.2022 23:05
Hi Maria,
Thank you for the reply!
I sent you a private message with my contract detail
am 08.03.2022 08:55
Hello NewUser1,
you couldn't receive the package? Please tell me which state you come from.
Best regards
Nancy
am 08.03.2022 09:23
Hi Nancy,
Thank you for swift response. I am in Mannheim Baden-Württemberg.
am 11.03.2022 15:18
Hi Nancy,
I have been waiting for your response. It would be great if you can give me any update.
Thank you!
am 13.03.2022 15:08
Hello NewUser1,
I can send you the router again.
Can you please send me a PM with the following details:
Name of the contract holder
Date of birth
Street + house number
postcode + city
State
Customer number
current mobile phone number
Please let us know briefly here if you have written us a PN.
Many greetings,
Maria
am 13.03.2022 23:05
Hi Maria,
Thank you for the reply!
I sent you a private message with my contract detail
am 20.03.2022 19:24
Since the solution has been marked here, I'll close now. If you have any questions or concerns again, just start a new thread in the correct board.