Left Germany, unable to access online account. Help please? (English)

[outoftown]

Hi, I hope someone here can help me.

I have a combined mobile phone and cabel internet account.

I really need to shut down my Vodafone account and I don't know what to do.

I left Germany last year. We sublet our apartment. The sublet is ending in Janurary.

I never accessed the Vodafone online portal or activated the sim card associated with the account so I can't seem to action anything online.

The bank account from which the payments for the service is taken is closing down soon.

I hope someone can help me - in English! - as I really need to get this service shut down.

Thanks in advance 🙂

[Nancy]

Hello outoftown,

Unfortunately, the customer number was not correct. Please check again and send it to me by PM. Alternatively, you can send me the last four digits of your IBAN.

Get back to me here in the thread after you have sent me the data.

Best regards

Nancy

[outoftown]

Thanks Nancy.

I have sent the data you requested.

[outoftown]

Was the new data I sent correct?

Will I be shortly receiving an activation code? Will this be delivered by physical or electronic mail?

Thank you so much!

[outoftown]

Any update on this?

Do you now have the correct information to send me the activation code?

Thank you so much!

[outoftown]

Hello again.

Any update on this?

[outoftown]

Any update on this? @Nancy  Is the data you asked for correct? Is anyone able to help me here? Have I done something wrong?

thanks so much

[Torsten]

The mods process the PN inputs chronologically, so asking every day now does not help you. Someone will get in touch with you, but at the moment you should expect about a week to process.

[Stephan]

Hi outoftown,

sorry for the late response but I ordered a new activation key for you.

This key comes to you via e-mail. Please check your folders (also spam) in the next hours.

Regards

Stephan

[outoftown · Accepted solution]

Thanks Stephan. (And everyone else. I have now activated the account.)

Bom Dia 🙂

[Torsten]

Since the solution has been found here, I'm going to put a lock on it.