Hi, I'm a new customer and sadly I couldn't reach anyone that speaks english. My problem is the following:
I have subscribed for a cable internet, tv & telefon product and acc. to the contract my connection should be live since 02.10.2021 but it is not.... My router is connected properly, and if I log in it says that Docsys is connected to the internet and also the LED-s on the router are lighted up properly. Since I can also ping vodafone servers and get a response I suspect that the problem is on your side, not on mine. I have found some older posts where the problem turned out to be that Vodafone have sent a different router than the one stated in the contract and there was a mix up with the activation. I'm not sure this is the problem here but still here the S/N of my router just to make the process smoother: CP2128LBLA8. I hope we can solve this issue quickly because it is really disappointing.
Thank you in advance for your help!
Marcell
