Different billls for Internet

[FComm]

Vodafone is withdrawing different invoices from my bank account.

After many calls and hard to find the right support, finally a  operator told me that I am being billed twice and showing 2 different contract for the internet, which I don't know how this happened.

After waiting for his support, he assured to me that the issue is fixed and I should never face the issue again,  this was around a month ago.

Today I was surprised with a new withdrawal of a new amount again, with different account number.

And if I go to my billing page on my vodafone account, I can't find them.

[Stephan]

Hi FComm,

let's have a look on that. I'm sure, we can figure this out.

Please send me a private message with the following information:

your name

your address

date of birth

customer number

e-mail address

the link of this thread

Please reply here when you have sent the private message.

Regards

Stephan

[Grit]

Hello FComm

you should actually report back here in the post...

So, I’ve been looking at all the customer numbers. No contract is duplicate. Under the number * * * 47 You have a TV contract with the GigaTV Box, starting January 2021. Under the * * * 41 is Internet & Telephone, beginning of the contract February 2021. Under the number***99 there is a TV contract on GigaTV Net, beginning February 2021. The netbox you sent back, but that was only a few days ago. The revocation period is well past and there is no written revocation either.

Regards

Grit

[FComm]

Hello Grit,

Thank you for your reply.

For the account * * * 47 related to TV I am being charged 19.98€ which doesn't fit with the given contract, which is 14.99€ but 9.99€ for the first 6 months.

Then I am paying 9.99€ under the number***99

As for the account ***41 the contract is 19.9€ I am getting charged 22.38€.

Can you please give me some clarification about :

- The above numbers

- What should I expect for my next monthly bills for each service

- What is my current TV service name if not GigaTV anymore?

- Why I am being charged for the GigaTV while you have the box, and the channels are already locked on my receiver, so I paied for a service that you already disabled for me?

- Why I don't have all these Account numbers and bills under a common account, I can't see all the bills beside my phone bills.

Thank you for your time and support.

[Thomas]

Hi FComm,

in order to view all contracts and invoices, the contracts must be added individually in My Vodafone. You have simply sent back the hardware for the contract ***999. This is not a revocation and therefore the contract is still charged.

Regards

Thomas

[FComm]

Hello Thomas,

Can I please have a clear response for my previous requested clarification for each point.

On the other side, how I am being charged for something I am not using, and Vodafone send a letter about not being a customer over this service anymore, **and the funny thing that you disabled it on my receiver so I am not in all cases able to use it. But you still charging me**
please advise how to make the revocation, and please if you can give me a clear reply for my previous points.

[Thomas]

Hi FComm,

the Giga TV contract under ***047 costs EUR 9.99 per month for the first 6 months and EUR 14.99 thereafter.

The Internet & Phone contract ***041 costs 19.99 euros. There is also a security package for 3.99 euros. You can cancel this at any time with 4 weeks' notice.

Gig TV Net has nothing to do with the programs on your other contract. You can't use the contract without the device, that's for sure. Nevertheless, we have never received a written cancellation.  

Regards

Thomas

[FComm]

Dear Thomas,

As I have mentioned before, I am being billed For the account * * * 47 related to TV 19.98 €, and As you have mentioned it's 9.99, can you please explain to me why I am paying 19.98?

What is this cancellation letter? please send me the content and address to send it.

[Thomas]

Hi FComm,

Premium TV was still included in the April invoice. This is no longer available and will therefore no longer appear on the next bill.

Regards

Thomas

[FComm]

Thank you Thomas.
What about the cancellation of the GigaNet **99, is there anything I should do, or it will be canceled by next month as well?
If there is something I can do, please prove me with the needed details.

Thank you