Hello,
I’ve had an internet contract with Vodafone for over a year now, and I’d been paying around 62.99 Euros monthly. Realizing that I don’t need such a high plan, I decided to downgrade. When I visited the Vodafone store earlier this year, the Vodafone store guy mentioned that if I came back in September, I could switch to a lower plan for 27.99 Euros. That sounded reasonable to me, so I waited.
In September, I returned to the store, and after a call with Vodafone, the Vodafone store guy confirmed that for September, I'd need to pay 47.99 Euros, but starting in October, my bill would drop to 27.99 Euros. I agreed and left, expecting the changes to take effect.
However, in October, I was still charged the higher amount. Frustrated, I decided to cancel my contract. I tried the online termination option, only to receive a PDF stating that my contract wouldn’t be canceled until September 2026. Following this, I visited two different Vodafone shops; one representative just told me to visit another store, while the second one said to wait for an email from Vodafone.
I then discovered an online “Retour” option, which I completed, and I received a DHL return code to send the box back.
It seems that many people who don’t speak German fluently face similar issues, often being misled or struggling to navigate contract changes and cancellations.
At this point, I’m unsure of the best way to proceed. I feel misled by the Vodafone store guy, and I simply want to get my contract canceled. Any advice on how I can resolve this situation effectively would be greatly appreciated.
Thank you.
