DOCSIS offline - No Internet

[Veerendra]

Hello, 4 months back I got vodafone station, I have connected cables like they mentioned in the manual. I see the DOCSIS offline. I have not been able to use the Internet for past 4 months. Seems self installation failed. How to solve this issue?

Customer Number: XXX

Thanks,

Veerendra

[Claudia]

Hello Veerendra,

we can order a technician to finish the installation. I need the following information from you:

- name

- address

- customer number

- birth date of the contractual partner

- MAC address of the router

- phone number

- were there any Covid-19 symptoms in your household

Send all the data in a private message. The technician will need access to the house installation.

Kind regards,

Claudia

[Veerendra]

Hello Claudia,

Thanks for the reply. I just sent private message to you.

Thanks,

Veerendra

[Martin59]

Hi Veerendra,

we have just created an order for this and sent it to our colleagues. They will contact you so that an appointment can be made.

Best regards, Martin

[Veerendra]

Hello @Martin59 Thanks for creating order. Your collegues just contated me via email and said below 

Hello,
Property management does not want to lay cables in the house. Unfortunately, Vodafone Kabel Deutschland installation is not possible.
Please conclude a contract via DSL. I am canceling this order

I have been paying bills for 7 months and not used Internet at all and it turns out there was no cable installation to my apartment. I can't signup DSL, I choose Vodafone Kabel.

Can I get a refund and cancel the contract? 

Thanks,

Veerendra

[Veerendra]

I see that my previous question was taken down, not sure why. But Im still seeking for help...

I signed up Red Internet & Phone 100 Cable and contract started from 05/01/2020. The self

installation has failed, unfortunatly I have start informing and running around customer service in

this forum from past 1 month. I have been paying bills from past 7 months without using the

internet. Finally, a few days back one modarator contacted and asked details to

troubleshoot. Today, one of the staff from "BHS Elektronik GmbH" contated me informed, there is

no possibility to install "Red Internet & Phone 100 Cable".

I'm really disspointed Vodafone started my contract "Red Internet & Phone 100 Cable" and

charging me without checking these plans / services not even available in my address. Below is the

email from "BHS Electronics GmbH"

Hello,Property management does not want to lay cables in the house. Unfortunately, Vxxxx Mxxxxx
BHS Electronics GmbHFährweg 2D-39240 Calbe

I replied, I don't want DSL and they responed with below

please contact the customer center in this regard. We are of the technology and have Sincerely
Vxxxx Mxxxxx
BHS Electronics GmbHFährweg 2D-39240 Calbe

Can you please initiate refund and cancel the contract.

Thanks,

Veerendra

[Grit]

Hello Veerendra,

as the installation cannot take place, i have terminated the contract. I have also arranged for the charged or debited amounts to be written off. Until November, no charges were debited because they were repaid by the credit notes at the beginning of the contract. We now have to debit these credits to the customer account. The settlement will then take place, so that the amounts for November and December will be refunded. Please be patient, it will take a while. You will receive a confirmation for the termination of the contract.

Regards

Grit

[Veerendra]

Thanks for the reply.

Does that mean, I get money for Decmeber and November now and rest money later?

[Lars]

Hi,

the refunds should all offset each other and in the end you will be refunded the fees you paid. I hope the booking system will manage it all in one bill. If not, there will be a second final bill.

Best regards

Lars

[Veerendra]

Hello,

I have rerouted the "Kabel Station" wifi router. I have not gotten the refuned. When can I expect the refund?

Thanks,

Veerendra