DOCSIS offline - No Internet

[Veerendra]

Hello, 4 months back I got vodafone station, I have connected cables like they mentioned in the manual. I see the DOCSIS offline. I have not been able to use the Internet for past 4 months. Seems self installation failed. How to solve this issue?

Customer Number: XXX

Thanks,

Veerendra

[Nancy]

Hello Veerendra,

your router has arrived. The credit has been booked. You will get this refunded to your account. How fast this happens, I can not tell you exactly. Keep us gladly up to date.

Best regards

Nancy

[Kakumanu]

Hello, thanks for the reply. On 02.02.2021, I recieved 57.55 Euros. What about the rest refund 78.88 Euros? I paid 7 months(July to December) bill; 7x19.49 Euros=136.43 Euros 

Can you please check and confirm the total refund?

Thanks,

Veerendra

[Nancy]

Hello Veerendra/Kakumanu,

I have taken care of it and the remaining fees are still booked to you. Unfortunately, this did not work out right away. You will then get an invoice on which you will find this.

Best regards

Nancy

[Veerendra]

Hello,

I still have not received the rest amount. When can I expect?

Thanks,

Veerendra

[Tina]

Hello,

the refund was made at the beginning of february to the bank account known to us.

Best regards

Tina

[Kakumanu]

Hello,

I'm followingup again. As I mentioned before in above comments,"On 02.02.2021, I recieved 57.55 Euros. What about the rest refund 78.88 Euros? I paid 7 months(July to December) bill; 7x19.49 Euros=136.43 Euros "

Yes, I have already confirmed that I received amount(57.55 Euros) in Febraury. Also, in above comments one of moderator confirmed that "rest amount" has been taken care. I'm refering to the rest amount(78.88 Euros).

Can you please confirm

Thanks,

Veerendra Kakumanu

[Lars]

Hi Kakamu,

your calculation is not correct. We debited 17.94 euros in October 2020, 19.49 euros each in November and December, and 0.64 euros in January. The remaining amounts were covered by a credit note. You are only entitled to the amount that was debited. herefore, it is correct for the old customer number with the 57 euros.

Best regards

Lars