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Request Router Replacement

I'm reaching out to you because I've been struggling with a problem lately: Sometimes my ping to the router gateway via WiFi is way too high. I'm working from home and it's really annoying during video calls.

My router model is the CGA6444VF.

I have tested both the 2.4GHz and 5GHz bands but the problem persists. I also checked different clients. I have attached the results of my ping tests.

This annoying problem occurs about three days a week for about half an hour. 
I'm pretty sure the problem is related to the router and I already have it for 2 years.


➜  ~ ping
PING ( 56(84) bytes of data.
64 bytes from icmp_seq=1 ttl=64 time=206 ms
64 bytes from icmp_seq=2 ttl=64 time=219 ms
64 bytes from icmp_seq=4 ttl=64 time=205 ms
64 bytes from icmp_seq=5 ttl=64 time=253 ms
64 bytes from icmp_seq=3 ttl=64 time=4002 ms
64 bytes from icmp_seq=7 ttl=64 time=217 ms
64 bytes from icmp_seq=8 ttl=64 time=233 ms
64 bytes from icmp_seq=9 ttl=64 time=247 ms
64 bytes from icmp_seq=6 ttl=64 time=3348 ms
64 bytes from icmp_seq=10 ttl=64 time=229 ms
64 bytes from icmp_seq=11 ttl=64 time=146 ms
64 bytes from icmp_seq=12 ttl=64 time=27.8 ms
64 bytes from icmp_seq=13 ttl=64 time=2.24 ms
64 bytes from icmp_seq=14 ttl=64 time=4.52 ms
64 bytes from icmp_seq=15 ttl=64 time=3.14 ms
64 bytes from icmp_seq=16 ttl=64 time=3.58 ms
64 bytes from icmp_seq=17 ttl=64 time=3.58 ms
64 bytes from icmp_seq=18 ttl=64 time=2.67 ms
64 bytes from icmp_seq=19 ttl=64 time=2.23 ms
64 bytes from icmp_seq=20 ttl=64 time=2.26 ms
64 bytes from icmp_seq=21 ttl=64 time=2.76 ms
64 bytes from icmp_seq=22 ttl=64 time=6.40 ms
--- ping statistics ---
22 packets transmitted, 22 received, 0% packet loss, time 21038ms
rtt min/avg/max/mdev = 2.232/425.759/4002.264/1037.287 ms, pipe 4



1 Antwort 1

WiFi performance is influenced by many factors that Vodafone has no control about, therefore nothing is guaranteed. That being said, the Vodafone Station offers a mediocre WiFi performance at the best time, replacing it with the same model doesn‘t promise better results. You could switch to a Fritzbox or put a good AccessPoint behind the VF router. 
You are in a customer-to-customer forum, no individual support is available here. To contact support best use WhatsApp, you might get support in English there, though it is not guaranteed: