Activation of router with cable Internet connection

[Katy_parrot]

Hi,

I apologize for writing this message in English, but I have just moved to Germany and my German is still pretty weak.

I am a new customer and I made a request for a 200 Mbps cable internet connection. I received the router and I have connected the device according to the instructions given in the box but the Internet led light in the router is still blinking red. Can anyone help me?

Thank you in advance

[R4mona]

Good morning @Katy_parrot,


Welcome to our community. 🌞

I am not assuming that this is a technical problem, but rather a contractual one. 😳In order to be able to check  this in more detail, we need your customer details. Please contact us via one of these options (preferably WhatsApp).
We will then get a precise overview and will be happy to take care of your connection.

Kind regards
R4mona
 

[Katy_parrot]

Hello R4mona, 

Thank you for your response. I want to kindly ask you the WhatsApp number in which I can contact you.

Kind regards, 

[RED_DUSTin]

That would be this number: 0172-1217212

Best regards

RED_DUSTin

[Katy_parrot]

Good evening,

It's been more than two weeks since I have been trying to contact the technician with no answer. It seems that you, Vodafone, also contacted them with no answer either.

Please I need an appointment as soon as possible in order to set up the WiFi connection and be able to work!

Best,

[Genwyn]

Hello again!
Together se surely can find a good solution.
Write to us directly via WhatsApp to speed things up. 
https://wa.me/message/HYJ57LKJJLLBL1 You can also reach us by SMS on 0172 4401212
LG Genwyn

[Katy_parrot]

Almost a month has past and not a solution yet. Not through WhatsApp, not through the phone and not here. I kindly ask you again, please how can we solve this issue? 

[MasterScorpion]

In the forum is no longer supported since 08/22.

You will redirected to whatsapp or the hotline.

What exactly is the issue at the moment? 

Did you get an appointment but the technician didnt show up? etc.

[Katy_parrot]

Thank you for the reply. No we do even have an appointment yet. We called the technician company and nobody answered. We leave a message and Nobody has even contacted us yet. In WhatsApp Vodafone said, they have contacted the technician company and it will contact us but back for an appointment. Anyone has called us at the moment. We need the Internet as we work from home.