I recently shifted to a new apartment where I could not continue my cable internet connection since it was not possible. I was suggested by a Vodafone representative on the phone that I can cancel the old one and start a new DSL contract. He said that once my DSL connection at the new place was activated, the old cable contract will be terminated.
My DSL activation was on 20th September, 2024. It is now 25th September, and the old cable contract is still not terminated. In fact, I was billed on the 22nd of September for my old connection.
I tried calling the hotline multiple times every day, and my call keeps getting forwarded to different departments, none of whom can give me a solution for this.
I visited the Vodafone store in my city with an appointment, and they said that since the contract was made via hotline, they cannot access or help me with anything, not even cancelling the old contract.
I am now clueless as to what I can do. What is the solution here?
