Starting credit for Red Internet & phone 100 DSL

[Srid88]

Hi,

I have taken the Red Internet & Phone 100  DSL package by August 4th 2022. Today I have received my invoice but there was no mention of any starting credit of 50 Eur as mentioned in the package. I'm unable to convey this to customer care staff. Could you please help to check for me?

Thanks,

[MichaM]

Hi @Srid88,

It might well be that, due to the first invoice being issued so early, the starting credit will only show up on the second invoice.

If you need assistance, our service teams at the following channels will be happy to help:

* WhatsApp: 0172 1217212.

* Facebook: https://www.facebook.com/vodafoneDEservice

* Twitter: https://twitter.com/vodafoneservice

For more ways to get support, please check the following thread:

https://forum.vodafone.de/t5/Vodafone-News/Euer-Kontakt-zu-Vodafone/td-p/1912292

I'm sure the issue will be solved fast.

Best regards

Micha