Momentary Internet Loss 20 times a day
cagribaba
Smart-Analyzer
Smart-Analyzer

Hello, I will directly write my complaint in English. I am an online gamer. Last 3 days, I have been getting momentary internet loss 20+ times a day, these are the ones that I can recognize when I play the game. Suddenly, packet loss occurs in my game, I open the browser quickly and confirm that there is no internet for 15 seconds. This is hurting my gameplay. How do I solve this issue?

 

  • This wasn't happening since months, everything was great until recently
  • I am using Ethernet cable directly, no WiFi problems
  • I changed my Ethernet cable
  • I checked the WiFi via phone during those lockouts and yes, WiFi doesn't work for 15 seconds either.
  • I have the latest Ethernet drivers

Please don't give me generic advice since I have been using internet more than 20 years. I tried every regular problem solving technique. This only leaves my Internet provider as culprit. Can you help with that?

1 Antwort 1
Chr1ssy
Moderator:in
Moderator:in

Hi @cagribaba,

 

I'm really sorry you're facing so much trouble with the connection later.

 

Have you already checked our trouble finder, if there is a know malfunction in your area? 

 

We also would be happy to help. The best way to support you in English is via whatsapp. Pls contact us there. 🙏

 

Best regards

Chr1ssy

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