I dont have internet for more then week now

[Markovina]

Dear Sir/Madam,
I am pointed to text here after more then 10 calls and dont know how many emails in order that I get a help.
My internet is not working at all. You tehnical support said it is all ok and I still dont have internet. Is it possible to send someone to fix it and/or that I also get new router and internet cable from you since that also can be one of the problema?
I hope I get any help since I paying full time ur contract obligation and can not use interenet, with that I also want reduction od the bills for all of the times that I can not use the internet. You have it in system that my internet is not working and no one contact me at all is it fixed it is probably now 2 weeks if not more.
This is the worst internet customer service ever. No one speak even basic english to help you.
Best

[BerndD]

Hey Markovina,

I am sorry that your internet is not working properly and that you have obviously not been helped so far. I am sorry for that.

Feel free to send me the affected customer number via PM. We will check it for you. Answer will come as soon as possible.

Kind regards

Bernd

[Markovina]

Hello. I need to set up internet to 2,4 ghz network too. Since I am trying to connect some of smart devices on wlan. I have the standard set up since beginning and I assume that is 5ghz network. Can you please set it up the both networks 2,4 ghz and 5ghz network with same password so I can connect different devices to different frequencies?

i contact you colleagues ove phone. No one speak english and when I got some I was promised that it will be done , but it is never done.

my customer number is ***.

i am not sure can this be done by forum like this. If can great if not I would like that you contact me in english. Also I didnt see your last answer, since I dont get notification on email when you answer me. Can you this time make sure to contact me over email so I can be sure that this done. I tried to set up this bymyself in options but It didnt work.

best, ante

Edit: Customer number removed

[Tina]

Hello Markovina,

the standard is that both frequency bands have the same ssid and password. They are not separated.

Best regards

Tina