Activation of contract earlier

[Manwe]

Hello,

I am a new customer and I got my modem easybox  today. My activation date is 12 September but I need the internet earlier. I tried to activate via modem’s interface but it says no connection due to possibly my contract isn’t activated yet. Is it possible to activate it earlier like today if no technician is required to come to my flat for the connection?

I tried to contact customer service but no one speaks english.

thank you

*** @Manwe, thread moved from community to internet via DSL! ***

[MariaK]

Hello Manwe,

we moderators no longer offer individual support here via the forum.

But we are happy to help you. For this we need personal information from you.

Please contact us via one of the following channels:

Your contact to Vodafone - Vodafone Community

Facebook service page at www.facebook.com/vodafoneDEservice

Twitter service page at www.vod.af/vfservice

Or via WhatsApp chat at 0172 1217212

Network Assistant: https://vod.af/DerNetzAssistentHilft1

Thank you.

[Torsten]

With DSL, earlier activation by Vodafone is usually not possible, since the lines belong to Telekom and a Telekom technician has to activate them first. Vodafone has no influence on their availability.
Vodafone can only activate earlier in its own cable network, since no third-party technician is required.