faulty Cable Modem

[besnik]

Dear Vodafone

Lately I have lots of problems with Internet I have to reboot the Modem 3-4 times per day to be able to recover the internet can you please check or possible replaice my Modem, Modem MAC is : xxxxxxxxxx

Thank you

Besnik xxxxxxxx
Germania xxxxxxxxx
xxxxxxx
Berlin

Edit: @besnik Please do not post personal information publicly.

[Wallace]

Hi besnik,

I'd be happy to look at your connection. Send me your customer data (name, address, customer number, birthday) in a private message and let me know here that you have transmitted the data.

Regards

Wallace

[Wallace]

Hey,

As an alternative for the customer number you can also send me the last 4 digits of the IBAN via PM.

Regards

Wallace

[Jens]

Hello besnik,

as your connection have many timeouts, we have ordered a technician visit. The date will be arranged with them.

Regards
Jens