Hello,
Vodafone Easybox804 modem, which went out on August 6th. During this time, we have called, emailed, or left to the Vodafone store. Several times, the customer service has hung up on us, told us to call back another time, or refused to try to help. We rarely recieve timely answers on this community forum. Our fault number is TA00000xxx. Twice we had a meeting with a technician and waited in apartment during the full 6 hour window and no one showed up.
At this time, we would like to cancel our Vodafone subscription. Given that our internet connection currently does not work, we expect that this should not be a problem and that we should not be responsible for paying the rest of the contract. Please reach out to us as soon as possible to begin this process or let us know who we should contact.
Customer number: ***
Vodafone confirming the appointments and show when we first reached out. So attaching images of our private conversation with the Vodafone community team.
We appreciate your help as soon as possible.
Thank you,
Anna
Edit: @Anna6859 customer number removed. Thread closed because we are still in touch via pm and you have a one here.
Edit2: Pictures removed. Thread moved to DSL board. Regards,Norman
