Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

[radicalrj]

hi,
I have Cable internet (200mbps/50mbps, with extra upload speed option), and today I just tested and my speed test is around 200down/3up.
REALLY!! Only 3 mbps upload!!

I am having issues with my upload speed since last year... This year in january, I decide to updagre my plan from (200/10) to (200/50) paying 3 euros more for the extra upload speed, trying to solve my low upload issue!!

I am having an avg of 5 mbps as upload speed during the day... Even paying the upload extra, may upload speed never pass 10mbps.

Please help!

[Wallace]

Hey,

I'm sorry that the technician assignment was not meant for you. A technician assignment is not necessary.

Regards

Wallace

[radicalrj]

What a lovely way to start the quarantine week at home! 0.8mbps of upload! And a day full of online meetings ahead! 😞 

[radicalrj]

@Wallace @ERFD I just received the new cablemax router... 
Did the instalation and the speed is still:

Any update on it?
I am still suffering since I can barely work doing video-conferences! 😞

[Manu]

Hi radicalrj,

I'm sorry, there are no updates on that right now. Colleagues are working on reducing the load on the upstream. I can't tell you yet when that will be done.

Best Regards, Manu

[radicalrj]

Thanks for the update! I am really hoping that the situation will get better on the following weeks.

I got a few disconnections today, and the speed/connection is still very bad.
Just did the test (25/mar/20 15:00h): https://www.speedtest.net/result/9182832844

[radicalrj]

Results of today: 27/mar 13:50:
https://www.speedtest.net/result/9194013923

Please, if you can do anything to help, please help!
Today I had 3h of meeting without cameras, because I barely have 1mbps of upload.

[Manu]

Hi radicalrj,

Sorry, but there's nothing I can do to speed things up. My colleagues are already working on it.

Bets Regards, Manu

[radicalrj]

I understand your point! But you also have to understand mine!
Check this result from now (30/mar 15:49)
https://www.speedtest.net/result/9208420668

I am now paying extras from my mobile internet, because I can not do meetings with my home internet.
Also, I just spoke with two closest neighbours and they are also complaining about the internet! 
Another neighbour from the building in front of mine is already cancelling for the same reason, moving to LTE internet.
It is just a sad situation because I only have Vodafone on my building.. So sincerely, looks like Vodafone is not really worried about it, since everyone is paying and without options 😞 
Anyway, thanks for your help and sorry if you had to read this... but the powerless situation is getting me crazy.

[Manu]

Hi radicalrj,

I understand completely. My colleagues are fixing it.

Please be patient.

Best regards, Manu

[radicalrj]

Believe me, I am very very patient on this! Today my internet is 8mbps of download and 0,2 of upload.
This is not even enough to upload an image here! I had to refresh this page many times, because the request is failing to post this text here.
I am stucked at home, without no internet. If I am still alive and being polite here, I am relly being patient.
Please, if you could raise this issue, or just message someone, or try harder, please do it!
Looks like the entire block here is having issue!

At least a bit more of speed, so I can resume my basic navigation! PLEASE!