Very low upload speed! I am already paying for more upload bandwith, but didn't work out :(

[radicalrj]

hi,
I have Cable internet (200mbps/50mbps, with extra upload speed option), and today I just tested and my speed test is around 200down/3up.
REALLY!! Only 3 mbps upload!!

I am having issues with my upload speed since last year... This year in january, I decide to updagre my plan from (200/10) to (200/50) paying 3 euros more for the extra upload speed, trying to solve my low upload issue!!

I am having an avg of 5 mbps as upload speed during the day... Even paying the upload extra, may upload speed never pass 10mbps.

Please help!

[Moni_GK]

Hello radicalrj,

Unfortunately, there's nothing we can do to speed things up. The work must be done.

I'm sorry.

Best regards

Moni

[radicalrj]

Literally 15min to upload this image here... Timeouts and errors everywhere... My ping have 25s of delay and a LOT of timeouts!
😞 😞 

[Claudia]

Hello radicalrj,

we told you that there is a high utilisation and gave you a refund. We can't do anything else right now.

Kind regards

Claudia

[radicalrj]

Any news on this topic? 
Today I only got 30mbps of download, and INCREDIBLE 0,25mbps of upload. Is not even enough to use internet. Please help!
Have been WEEKS since I started complaining here!

[Manu]

Hallo radicalrj,

still working on it. Expected to be finished at the end of the year. Soryy for the inconviniences.

Best Regards, Manu

[radicalrj]

Do you have any update abut my connection problem?

I am receiving 10% of my contract only (cable max 1000)

[Wallace]

Hi,

The problems are still related to the excessive load.

Regards

Wallace