Schlechte Netzqualität and manchmal Totalausfall

[DGB]

• Welchen Vertrag hast Du? Cable Max 1000
  
• Welches Modem/ Router nutzt Du? Vodafone Station TG3442DE
  
• Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät? Leih-Gerät? it is the vodafone router sent to us by vodafone.
• Welcher Fehler tritt auf? ALL the problems. often packetloss, often super high pings. Internet speeds are all over the place always changing. sometimes the internet does not work at all. Totalausfall happens at least once a day.
  
• Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN) Connected directly by LAN cable
• Welchen Browser verwendest Du normalerweise? Firefox
  
• Welches Betriebssystem hast Du auf Deinem Rechner? Windows 10
  
• Beginn und Zeitraum der Störung : Problems began end of March. Most evenings internet is the worst. But problems occur at all times of the day.
  
• Lade dazu noch einen Screenshot von den Signalwerten hoch. See attatchments
• Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt? As far as i know nothing. I have called MANY times and they have been very unhelpfull.
• In welchem Bundesland wohnst Du? Berlin

[DGB]

i forgot to link the DOCsis things

[DGB]

only 1 attatchment at a time?

[DGB]

DOCsis uploads

[Moni_GK]

Hello, DGB;

you're welcome to let me take a look at that line. Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again here when you have sent me the data.

Best regards

Moni

[DGB]

PN sent.

Thank you!

[Moni_GK]

Hello DGB,

A technician should take a look at this on site. Would that be all right and will the colleague come with you to the house system?

Under which phone number can the colleague make an appointment with you?

The second thing is that due to current developments we have to take certain precautions. Therefore, we need to know if there are any symptoms in your household that could be related to Covid-19. We don't want to offend you, of course, but on the other hand we don't want to put more people at risk unnecessarily.

Best regards

Moni

[DGB]

Hi Moni!

ill send you a PM with all the info! thank you for your response.

[Moni_GK]

Hello, DGB,

the technician is assigned. The colleague will contact you to make an appointment.

Kind regards

Moni

[DGB]

Hi @Moni_GK 

Firstly i want to say thank you! After many many weeks you where the first person to actually help try fix things. Sadly the technitian was unable to actually do much despite being here for over an hour. There is still an open ticket with regards to our uploads being very slow. As for the rest the internet is slightly improved. But only a small improvement in terms of ping stability. As you can see below the speeds are still pretty terrible (this happens only at peak times) very late at night and early morning the speed tests show up to 600mb down and between 10 and 50 up.  I dont know if there is anything else that can be done?

Let me know.

D