Welches Modem/ Router nutzt Du? Vodafone Station TG3442DE
Nutzt Du ein Leih-Gerät von uns oder hast Du ein eigenes Gerät? Leih-Gerät? it is the vodafone router sent to us by vodafone.
Welcher Fehler tritt auf? ALL the problems. often packetloss, often super high pings. Internet speeds are all over the place always changing. sometimes the internet does not work at all. Totalausfall happens at least once a day.
Wie ist Dein Endgerät mit dem Modem verbunden? (LAN; WLAN; zusätzlicher Router; PowerLAN) Connected directly by LAN cable
Welchen Browser verwendest Du normalerweise? Firefox
Welches Betriebssystem hast Du auf Deinem Rechner? Windows 10
Beginn und Zeitraum der Störung : Problems began end of March. Most evenings internet is the worst. But problems occur at all times of the day.
Lade dazu noch einen Screenshot von den Signalwerten hoch. See attatchments
Welche Maßnahmen wurden durch die Störungshotline (erreichbar unter 0800-5266625) durchgeführt? As far as i know nothing. I have called MANY times and they have been very unhelpfull.
the credit refers to the past. Of course you still have the possibility to cancel the contract. The credit does not change the duration or anything else.
I am very sorry that you are so dissatisfied with us, but I can still understand your situation.
Thank you for your response and efforts at trying to help. I would happily accept the credit. I was told before that it would be 50% for the duration of the storung?
