Sagemcom 5460 - Modem in process problem

[Shle]

Hello

I just moved to Germany a few weeks ago, apologies for not being able to post in German yet. I have tried to set up the home install of my Vodafone WLAN Cable Router (Sagemcom 5460) however it does not seem to be working yet. I have followed all of the instructions and I am still unable to connect to the internet. The router seems to be working and I can connect to WiFi, however there is no actual connection. The modem status has been showing as 'In Process' for several days. I've followed several troubleshooting exercises (rebooting/resetting etc) however it is still not working. 

I've not been able to get through to anyone on the English customer services phone number.

Thank you for any help.

[Wallace]

Hi Shle,

I'd be glad to look at your connection. Send me your customer data (name, address, customer number) in a private message and let me know here when you have sent the data.

Regards

Wallace