SAGEMCOM FAST5460 Wireless Voice Gateway
Mevlan01
Netzwerkforscher
Netzwerkforscher

Hello, 

I'ts been a month since i  switched to Vodafone Internet , My problem is whenever i use on my Phone the wifi 5Ghz the wifi keeps dropping and i need to reconnect again after a few minutes It's really strange because i disabled 2.4ghz wifi I use ethernet cable on my laptop and the internet is fine and doesn't drop Is this happening only to me or what? ty for help

14 Antworten 14
Gelöschter User
Nicht anwendbar

Important: The 5GHz frequency band is not supported by all wlan devices. If there are any questions left contact the manufacturer of the product.

 

source: https://kabel.vodafone.de/hilfe_und_service/geraete/wlan_kabelrouter_sagem

I'm using on my Iphone 7 , Iphone 8 , Samsung Tablet so on all of them keeps dropping ? and what's the point on having the 2.4ghz enabled when my internet speed is 40Mbps and i have Vodafone 400.

Please keep in mind that due to regulations of the usage of the 5 GHz frequency band, all routers have to support DFS (Dynamic Frequency Selection). In case of a radar detection, they have to switch off the 5 GHz network at all (or switch to a frequency where there is no radar signal).

 

This might happen excessively next to air ports - and then the devices might drop out of the WLAN...

Tobias
Moderator:in
Moderator:in

Hey,

 

so probably we cant do that much in that case, probably it isnt a defect.. 😞

 

If you want i could check your connection, please send me your customerdata (customernumber, name, adress) via private message.

 

Regards

 

Tobias

Bewertet hilfreiche Beiträge mit Likes!
Mevlan01
Netzwerkforscher
Netzwerkforscher

Hi,

I'm trying to send u a PM but it's not working is there a way to send u an e-mail 

thanks! 🙂

I'm not sure what was the problem but somehow it worked.

I sent u the PM.

Cheers!

Mevlan01
Netzwerkforscher
Netzwerkforscher

Picture, Download speed/Upload speed when using the Wifi on my Iphone 7 

Wallace
Moderator:in
Moderator:in

Hi Mevlan01,

 

Your connection must be checked by a technician on site, because he has only one instead of 4 upstreams. Do you agree to a technician assignment and can you provide access to the house system?

 

Regards

Wallace

Bewertet hilfreiche Beiträge mit Likes und Sternen!
Mevlan01
Netzwerkforscher
Netzwerkforscher
Hi Wallace,
Thank you for the reply. Yes i can do that please send the further information via PM.
Regards