Poor internet connection

[Mahak]

I am living in Landsberg, Postal Code 86899. My Internet connection is very good in the morning, but decreasing dramatically throughout the day. I am experiencing massive packet loss and reduced upload. People are hardly able to understand my voice in meetings using MS Teams or similar tools. Please advice.

[pRo-Marco]

Hi Mahak,

I'd like to check that. Please send me your name, address and customer number by PN. Please also let me know here if you have sent the message.

Kind regards

Marco

[Mahak]

Hi Marco,

I have sent you the requested information.

Best Regards,

Mahak

[Manu]

Hi Mahak,

thanks for the data. Unfortunately we have to deal with a too high workload in your region, which leads to these restrictions. I have passed on a message for you, you will be informed by SMS. The colleagues are already working on a solution.

Best Regards, Manu

[Mahak]

Hi Manu,

Thanks for your answer, I am facing this issue from last three months and it still continues. 

Colleagues of mine with telekom have not that much issue in my area. I am not able to use the internet andservices what I am paying for. 

The issue should be deal by fair means

Thanks

[Manu]

Hi Mahak,

I am sorry that the problems arise, but at the moment we can only be patient until colleagues have worked out a solution.

Best Regards, Manu