Frage
Antwort
Lösung
am 25.10.2020 20:50
Hello everyone,
I have a problem since a few days that i cannot resolve myself.
I use a macbook air running Catalina 10.15.7 connected to my home network Vodafone kabel station.
I have connection and I can load websites such as Google, gmail, Facebook, Wikipedia, youtube, South China Morning Post.
On the other had I cannot load most of the other website, including Vodafone, Amazon and eBay, newspapers websites, smaller sites etc.
It says I cannot establish connection to the server.
I've tried connecting other devices (phone, apple devices, pc) to my Vodafone station and they work perfectly, they load all pages.
I've tried as well to connect my macbook to other wifi networks, and it also works perfectly!
So the problem seems to appear when i connect my macbook to my home network, which is the one i really need, I'm in home working for the next 5 months at least.
I've done some researches and seems like i cannot reach ipv4 address, while i connect to ipv6 addresses (google, etc.).
I followed tutorials, reset factory configurations, manual configurations, but nothing seems to work
Something that i noticed, comparing my setting to other devices, is that in ipv4 configurations, i don't have an router's IP address, and i cannot insert it manually, it does't recognise it…
I would be very grateful is someone has an idea about how I could fix this.
Thank you very much!
am 02.12.2020 08:47
Hi Paolo5,
let's try to replace the router for free, okay?
Kind regards
Marco
am 02.12.2020 08:53
Hi Marco,
yes, I agree
thank you
Paolo5
am 14.12.2020 07:47
Hi Paolo5,
the new modem will be on its way to you shortly. You can exchange it directly. It will log on on its own. You can then send the old router back to us free of charge within 14 days with the return slip.
Kind regards
Marco
am 20.12.2020 22:26
Issue solved with the new modem,
thank you
am 24.12.2020 15:45
Hello Paolo5,
then please mark here the solution and we close the post with it.
If there are any other questions or concerns, feel free to create a new post.
Many greetings and a Merry Christmas, Martin