Need help in English

[Anenglishspeake]

Hello I signed up for a new Kabel internet contract and my internet doesn't work. I have tried calling 4 different numbers. 
I even got ahold of a technician who spoke English but said he couldn't help me in English (WTF?!?)

Please Help!

[Moni_GK]

Hello Anenglishspeake,

if the router doesn't come online, a technician has to take a look at it.

Please send me a PN with your customer data (name, address, customer number and date of birth).

Please contact me again here when you have sent me the data.

Best regards

Moni