Internet too slow! [English]

[YDKYQ5]

Dear everyone,

I recently upgrade my internet to "Red Internet & Phone 200 Cable"

However, there is no improvement in ineternet speed for the past 3 months.

In fact, it seems to me that the internet speed slowed down.

I am an early riser, I usually wake up around 5:00~6:00 am and around that time the internet speed clocks in around 1~2 mbps. During the evening, it falls to around 0.5~1 mbps - clearly nowhere near 200 mbps.
I figured there may be something wrong with my modem so I even upgraded to Fritzbox 6490 and there's absolutely no change.

Please advise how to improve internet speed in my home.

[Tobias]

Hey,

I can have a look at the connection 🙂 Could you send me your customer data (customer number, name, address) via private message?

Please let me know in the article when you have sent me the data.

Regards

Tobias

[Wallace]

Hi YDKYQ5,

Your connection must be checked on site by a technician, as it appears that an LTE irradiation occurs at this point. Do you agree to a technician assignment and can you provide access to the house system?

Regards

Wallace

[YDKYQ5]

Hi Wallace,

Yes, we agree to technician visit.

When can you come? We prefer either Thursday or Friday of each week.

Someone will be home on Thursday or Friday.

Otherwise, I have to take off work.

[Tobias]

Hey @YDKYQ5,

thanks. The technician will contact you to arrive an appointment.

Regards

Tobias

[YDKYQ5]

Hi,

I have not received any contacts from the technician.

Please give them the phone number below, this is my girlfriend's phone number who lives with me and speaks German.

*** Name and number deleted. Do not publish other people's names and numbers in public.

[Jens]

Hello YDKYQ5,

we can't use a differnt number without a permit. 😞

But i can see, that a technican have checked the connection and it's now ok. 🙂

Regards

Jens