Internet Disrution

[Rodalben]

Which product do you have? RED 400

Which modem / router do you use? KABEL BOX

Do you use a loan device from us or do you have your own device? LOAN DEVICE

Which error occurs? DOWNLOAD: 0.09Mbps UPLOAD: 0.06Mbps

Which browser do you normally use? Google Chrome or Mozilla

Which operating system do you have on your computer? Windows 10

Start and duration of the disturbance 22 August 2018 at 0430 and it's been permanent

[Rodalben]

I'm confused as its autopay and the payment was deducted on my end

[Manu]

Hi Rodalben,

it was tried in vain to debit the amount from your account. Maybe there was insufficient cover. You have received a letter from us stating what amount is still outstanding. In addition, the debit date has been changed to make it work better in the future.

As soon as the amount is balanced, your Internet will be released again.

Best Regards, Manu