Connection fee reimbursement through "MeinVodafone" app

[Ming2]

I also have the problem of connection price reimbursement, I did not see such a reimbursement button.

Furthermore, I should also have 5GB GigaKimbi data volume instead of only 4GB. It was only 4GB displayed in the app.

[DanyG]

Hi Ming2,

welcome to the Vodafone community.

You mean the reimbursement of the activation fee? Where did you sign the contract?

The GigaKombi has to be activated. Since when are your contracts (mobile and fixed net) running?

BR,

Dany

[Ming2]

I signed the contract with Handydealer24 online. They said i could get the refund in the app. My contract started from 19.02.2020, but i received my sim card at 26.02.2020. However, I could not find the way to get the refund of connection fee in the app.

The attachment is my first bill of the mobile phone contract. The period of mobile is 19.02.2020-18.02.2022.
The period of fixed network contract is 06.12.2019-05.12.2021.
May I apply the refund of the connection fee from you?
Thank you so much.

EDIT: I deleted the attachement because of your personal data. Boris

[Boris]

Hey @Ming2,

we will find a solution.

Please write me a PN with your mobile account or phone number so that i can have a look in your contract details.

regards

Boris