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Contract Cancellation - No internet support from vodafone for more than one month
Alba88
Daten-Fan
Daten-Fan

I want to ask if anyone else have the same issue as me and what to do.
December 2024 we were to move to a new apartment and on mid November we applied for umzug with vodafone so they sent us info that the internet connection from the old appartemtn will be closed on november 29 and will be connected to the new appartment on December 3rd. We agreed on this dates. Around end November we got  a call that the internet connection to the new appartment can be established only on December 10th. We agreed with this as well and in the mean time we asked vodafone to provide us with some data into the mobile hotspot device which is ok if you need to use it for a few days. On december 10th no one came to our home and when we called vodafone several times, we were told to wait as the techinctian had posted no info into their portal so we waited until next day. December 11th we were told to wait 24h to open a ticket since no one came to us. we opened a ticket and still no one could give us any info if there ia anyone comming or not. after 2-3 calls every day with no resolution, we send an email to cancel our contract on december 20th. next day we receive a link to get a new apointment with the tech. we still stayed calm and booked the apointment for January 3rd 2025. On december 27th we get a call from Vodafone telling us that the appointment on January 3rd is not possible, but it is ok on January 6th. we still say ok. when we call vodafone on January 2nd to confirm the appointment on 6th, we were told that there is no apointment in the system planned for us. We go to a vodafone shop in Alexander platz and we were told the same thing. We asked for a new apointment but nothing yet. We sent other emails and forms for canceling our contract with vodafone but no answers yet. we want to cancel our contract ASAP so we can get another reliable provider, who cares about their customers. How long should we wait????

1 Antwort 1
R4mona
Moderator:in
Moderator:in

Good morning @Alba88,

First of all, thank you very much for your detailed description. This helps us to better understand your concerns and your situation. 👍

 

We are really sorry that you have had this negative experience with us. 😢 This is definitely not how it should be. We would be happy to get a detailed overview and check how we can best support you with your request. We will need your customer details for this. So please contact us using one of the following options and give us the chance to show you how much we care about you and that we can do better.

 

Kind regards
R4mona

 

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