Hello, I'm trying to retrieve some help as I'm having problems with logging in, as I want to simply look at my invoices.
I am a merged Kabel Deustchland customer, and it seems to me that I'm having issues with the merged data as I cannot seem to have a seamless login experience:
1) This isn't the first time that I've had issues with logging into my account. I had to contact customer support in January to get help. Currently, it has taken me 60 minutes of trying to log into my account.
2) When trying to log in with my email, I get errors (not the right email, although I just received an email notifying me of a delivery of invoice). When using my vertrags information, it also says its incorrect, eventhough it being correct. This is all very frustrating.
3) I just want to see my invoices, but without access to my account, I jumped on the Community forum to get some english-speaking help. Strangely enough, when I logged into my account, it shot me over to my Vodaphone portal. This...is not what I expected, but am happy to see I got access. However, this may be a security issue, as these systems...shouldn't be linked.
Another note is that once I logged in, my Community forum login didn't save and kept prompting me to register. In order to post this, I had to create a new login. This logic seems broken.
4) When trying to check on my invoice since I now have access, I see that the page simply keep reloading and I see no information. I've attached a screen shot of the inspector section so that you can see the issue.
Finally, is there any way to receive help in English through a hotline? I found myself highly frustrated throughout this whole process as the interface is all in German and I kept getting pushed around to articles that were not helpful and the website kept trying to sell me stuff.
Any help with this, would be appreciated. This seems like there are some structural issues here.
Best,
Jessie
