want to downgrade my tarrif

[Pooja]

I want to Downgrage my Kable Internet from 1000Mbps to 50Mbps

can someone help for this?

My couster number : ***

Thank you

Edit: Customer number removed for data protection reasons. VF_Grit

[Anett]

Hello Pooja,

welcome to the community. 🙂

I will gladly help you with the downgrade. In order for me to do so, I need your data (name, customer number, address and date of birth) via PN.

As soon as this is out, please contact me again here in the post.

Regards

Anett

[Pooja]

Hello Team.

i sent the details in private message,

Kindly check and downgrade my internet tarrif

[Anett · Accepted solution]

Hello Pooja,

thanks for your PN and your data. 🙂

A change to Internet & Phone 50 is possible on 24.03.2021. If you like, I will make everything ready.

Regards

Anett

[Pooja]

Hello Anett,

Thank you for your information.

I'm confirming  you : please downgrade to 50Mbps.  (from 24.03.2021)

Thanks for your support

Regards,

Pooja

[Anett]

Hello Pooja,

I finished the change. You will receive a written confirmation in March.

Regards

Anett

[Pooja]

Thank you So much...

this portal helps lot.

[Nancy]

Hello Pooja,

we are happy to read.

Since everything could be cleared with you, I will put a lock on your thread.

Best regards

Nancy