Tariff downgrade
Doostak
Smart-Analyzer
Smart-Analyzer

Hi,

 

I have a Red Internet & Phone 1000 Cable plan and I had it for almost 8 months now. In the early days, I had a good speed of around 800 Mbps, but recently it's been between 300 to 400 Mbps. Here are my questions:

  • Is there a way to increase the speed again? For installation, I waited 3 months for my internet to get connected. I don't want to wait 3 months for this fix.
  • If it can't be fixed in a reasonable time frame, can I at least downgrade my plan so I don't pay for a service that I don't get?

Thanks in advance for your help.

1 Antwort 1
R4mona
Moderator:in
Moderator:in

Hi @Doostak,

 

thank you very much for your message.

 

Of course, we will be happy to take a closer look at your request. For this we need further information from you. Please send us this information via one of the following contact channels.

 

Kind regards
R4mona

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