Frage
Antwort
Lösung
06.04.2019 16:23 - bearbeitet 06.04.2019 16:35
Diesen Monat erhielt ich einen neuen Abzug von 8.85.
Warum?
OTHR else. Transact Kd.No. xxx VK xxx Rg. xxx from 25.03.19 Vodafone says thank you
Wo finde ich den Grund?
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Additional Billing of €8.85 being deducted
This month i got this deduction:
OTHR else. Transact Kd.No. xxx VK xxx Rg. xxx from 25.03.19 Vodafone says thank you
Where can i find what this is related to?
Gelöst! Gehe zu Lösung.
am 08.04.2019 14:42
Hello Igor_,
nice to hear, that you already got an information. You use two products. One is a mobile product with your smartphone (Red M). It includes calls to all German numbers and free EU-roaming.
The other one is a fixed net contract then (DSL or cable) with your internet connection at home.
Regularly these accesses include a flat to German landlines, and with GigaKombi a flat for calls to German mobile numbers and European landlines. These are two different products and you get several bills for them.
BR,
Dany
am 08.04.2019 11:27
Hello Igor_,
I will have a closer look on it. Please send me a private message with the bank details from the deduction, so I can check, what happened.
BR,
Dany
08.04.2019 12:30 - bearbeitet 08.04.2019 12:31
Hi Dany thanks for reply.
Yesterday i could found a english operator over vodafone call center.
He told me that i have 2 contracts, One for Mobile and other to house.
This second payment is related to my second contract.
What is weird in that situation is that I have (Red M + festnetz).
So I pay 30 euros for red M + 30 euros for cellphone + 19,99 euros for festnetz.
Red M does not include festnetz right?
am 08.04.2019 14:42
Hello Igor_,
nice to hear, that you already got an information. You use two products. One is a mobile product with your smartphone (Red M). It includes calls to all German numbers and free EU-roaming.
The other one is a fixed net contract then (DSL or cable) with your internet connection at home.
Regularly these accesses include a flat to German landlines, and with GigaKombi a flat for calls to German mobile numbers and European landlines. These are two different products and you get several bills for them.
BR,
Dany