Unwanted subscription to Vodafone TV and money debited

[sameer_rao]

Dear Vodafone team,

Firstly, apologies for not writing in German and using English.

I have been a Vodafone Kabel intenet customer since almost a year.

I am now seeing that I have been charged EUR 138.02 towards Vodafone TV services, which I never wanted or subscribed to or requested for. (Also I do not have a TV!).

I was contacted earlier over phone regarding Vodafone TV installation and I told that I never applied for it or requested for it and I don't have a TV and they said they will cancel it.

I am out of Germany on vacation since March 01 2020 and I see that I have been charged EUR 138.02 for the TV (SEPA bank debit). I was sent two letters in first week of March (I did not get to see the letters that were posted) regarding the Vodafone TV service and contract.  As I am out of Germany, I did not see the letters and neither can I approach Vodafone staff regarding this issue.

I am reaching out using this medium of Vodafone Forum.

Please help me in removing Vodafone TV services from my account and reverse the amount charged.

I can be reached over email for any further queries. 

Thank you,

Sameer Rao Bommena

[sameer_rao]

Hello Grit,

I understand that.. thanks for your clarification.

I have one more help to ask, this one related to my internet.

Please let me know if I should raise it as a new thread or not. 

Regards,

Sameer

[Grit]

Hello Sameer,

if there's anything you want to know, we do it here in this thread. The private message is for data transfer only.

No new device will be sent, I can't find any order for it. If the device is not working properly, you have to report a malfunction. This is then checked. The employee who was with you has not reported any restrictions, malfunction or even a replacement of the router. He is also not responsible for this.

Report when you are at home because of the malfunction with a new thread in the malfunction board. It cannot be checked if you are not on site.

Regards

Grit

[sameer_rao]

Hello Grit,

Thanks very much for your help and information provided.

I will keep that in mind and will post a new thread when I am available on site.

Best Regards,

Sameer

[Grit]

Hello Sameer,

all right, then we will stay that way and you will contact us with a new contribution to the impairments when you are back on site.

This is where I close. Take care of her and stay healthy!

Regards

Grit