am 12.03.2020 14:09
Dear Vodafone team,
Firstly, apologies for not writing in German and using English.
I have been a Vodafone Kabel intenet customer since almost a year.
I am now seeing that I have been charged EUR 138.02 towards Vodafone TV services, which I never wanted or subscribed to or requested for. (Also I do not have a TV!).
I was contacted earlier over phone regarding Vodafone TV installation and I told that I never applied for it or requested for it and I don't have a TV and they said they will cancel it.
I am out of Germany on vacation since March 01 2020 and I see that I have been charged EUR 138.02 for the TV (SEPA bank debit). I was sent two letters in first week of March (I did not get to see the letters that were posted) regarding the Vodafone TV service and contract. As I am out of Germany, I did not see the letters and neither can I approach Vodafone staff regarding this issue.
I am reaching out using this medium of Vodafone Forum.
Please help me in removing Vodafone TV services from my account and reverse the amount charged.
I can be reached over email for any further queries.
Thank you,
Sameer Rao Bommena
Gelöst! Gehe zu Lösung.
am 17.03.2020 18:08
Hello sameer_rao,
i've countermanded all TV packages, so that's that. You'll get a confirmation on that, too.
Regards
Grit
am 12.03.2020 20:14
Hello sameer_rao,
welcome to our community. Nice to see you.
For a closer look send me the following informations in a private message:
full name
date of birth
address
customer number
Write a short reply here afterwards.
Best regards
Tina
am 16.03.2020 12:33
Hello Tina,
I have sent you the requested information in a private message.
Regards,
Sameer
am 16.03.2020 20:07
Hello sameer_rao,
multiple TV packages (cable connection + GigaTV + 2x GigaTV Net) are booked. Which of them did you want and which not? I can still revoke that.
Regards
Grit
am 17.03.2020 03:29
Hello Grit,
I do not want any TV packages.
I do not know how they are delivered to me, as I did not request for them and moreover I do not have a TV.
Request you to deactivate all the TV packages. I only want to have my internet connection from Vodafone and nothing else.
Thanks for your help. Please reach out to me for further queries.
Regards,
Sameer
am 17.03.2020 18:08
Hello sameer_rao,
i've countermanded all TV packages, so that's that. You'll get a confirmation on that, too.
Regards
Grit
am 17.03.2020 18:15
Hello Grit,
Thanks very much for the message and your help.
I will check for the confirmation and update.
Best Regards,
Sameer
am 17.03.2020 21:46
That's what we're here for, sameer_rao.
Let me know when everything's sorted out so we can close the thread.
Regards
Grit
am 20.03.2020 05:48
Hello Grit,
I have logged in to MeinKabel and see that under Meine Produkte there is only Internet & Phone. The TV package (Fernsehen) is not listed.
Also, in the Meine Dokumente section, there is a Storno with the TV package(s) cancelled.
Thanks very much for the help.
I wanted to mention that since I was away from home from 01.03.2020, I have not received any parcel/package for any equipment and do not have anything to return/ship back.
Also, if you can clarify regarding the EUR 138.02 that got debited for the TV - whether it would be credited back to my account or it would be adjusted against my upcoming Internet bills - it would be very helpful.
Thanks & Regards,
Sameer
am 21.03.2020 14:37
Hello sameer_rao,
i have revoked the contracts. This means that any sums already charged will be refunded. But it can't be done overnight, it takes time.
Regards
Grit