Unwanted subscription to Vodafone TV and money debited

[sameer_rao]

Dear Vodafone team,

Firstly, apologies for not writing in German and using English.

I have been a Vodafone Kabel intenet customer since almost a year.

I am now seeing that I have been charged EUR 138.02 towards Vodafone TV services, which I never wanted or subscribed to or requested for. (Also I do not have a TV!).

I was contacted earlier over phone regarding Vodafone TV installation and I told that I never applied for it or requested for it and I don't have a TV and they said they will cancel it.

I am out of Germany on vacation since March 01 2020 and I see that I have been charged EUR 138.02 for the TV (SEPA bank debit). I was sent two letters in first week of March (I did not get to see the letters that were posted) regarding the Vodafone TV service and contract.  As I am out of Germany, I did not see the letters and neither can I approach Vodafone staff regarding this issue.

I am reaching out using this medium of Vodafone Forum.

Please help me in removing Vodafone TV services from my account and reverse the amount charged.

I can be reached over email for any further queries. 

Thank you,

Sameer Rao Bommena

[Tina]

Hello sameer_rao,

welcome to our community. Nice to see you.

For a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[sameer_rao]

Hello Tina,

I have sent you the requested information in a private message.

Regards,

Sameer

[Grit]

Hello sameer_rao,

multiple TV packages (cable connection + GigaTV + 2x GigaTV Net) are booked. Which of them did you want and which not? I can still revoke that.

Regards

Grit

[sameer_rao]

Hello Grit,

I do not want any TV packages.

I do not know how they are delivered to me, as I did not request for them and moreover I do not have a TV.

Request you to deactivate all the TV packages. I only want to have my internet connection from Vodafone and nothing else.

Thanks for your help. Please reach out to me for further queries.

Regards,

Sameer

[Grit · Accepted solution]

Hello sameer_rao,

i've countermanded all TV packages, so that's that. You'll get a confirmation on that, too.

Regards

Grit

[sameer_rao]

Hello Grit,

Thanks very much for the message and your help.

I will check for the confirmation and update.

Best Regards,

Sameer

[Grit]

That's what we're here for, sameer_rao.

Let me know when everything's sorted out so we can close the thread.

Regards

Grit

[sameer_rao]

Hello Grit,

I have logged in to MeinKabel and see that under Meine Produkte there is only Internet & Phone. The TV package (Fernsehen) is not listed.

Also, in the Meine Dokumente section, there is a Storno with the TV package(s) cancelled.

Thanks very much for the help.

I wanted to mention that since I was away from home from 01.03.2020, I have not received any parcel/package for any equipment and do not have anything to return/ship back.

Also, if you can clarify regarding the EUR 138.02 that got debited for the TV - whether it would be credited back to my account or it would be adjusted against my upcoming Internet bills - it would be very helpful.

Thanks & Regards,

Sameer

[Grit]

Hello sameer_rao,

i have revoked the contracts. This means that any sums already charged will be refunded. But it can't be done overnight, it takes time.

Regards

Grit