Termination of contract and return of DSL box

[gkdgoutam]

Hello!!

I want to terminate my contract with Vodafone in my current address since I am moving to a new place. I understand that if I want to terminate the contract before my contract end date (which is 14.11.2019), there are unnecessary complications. Therefore I want to end the contract until that day only i.e. 14.11.2019. However I will be moving from the apartment on 31.10.2019 and therefore I want to return the DSL box on that day or before. I will however pay until my contract ends on 14.11.2019. 

How do I do that? I have emailed the customer service which redirected me to open a thread here. 

Hoping to hear from you soon!

Best Regards,

Dr. Goutam XX

Edit: please don't post personal information like f.e. your complete name in public. Moved from DSL to Kabel.

[gkdgoutam]

Hi, do I have to repost in a new thread?

regards,

Goutam

[Tina]

Hello gkdgoutam,

I'll take a look. Send me the new address in a private message:

Write a short reply here afterwards.

Best regards

Tina

[gkdgoutam]

Dear Tina,

may I know why do I need to provide my new address?

I want to terminate my contract with Vodafone. Please let me know why do I need to send you my new address?

Best regards,

Goutam

[Tina]

so that I can save the address in the system as of 31th october. All letters that will be sent will otherwise not reach you.

I have terminated your contract at the end of the contract period. You will receive the confirmation separately.

Best regards

Tina

[gkdgoutam]

Dear Tina,

thanks for the reply. However I don't have an address yet since I am in the process of moving. However my main concern is I want to return the DSL box around 31st October.  Altough I want to end my contract normally on 14th November. I hope the contract will not automatically continue after 14.11.2019. I want a confirmation on this. 

Can I send the DSL box before the end of my contract, that is the real question. 

For confirmation I can connect through this forum or my email or mobile number. However once I will have a new address I will definitely inform you if you find the DSL box damaged or something. Anyway my bank account is linked to Vodafone. 

I hope I have expressed my concern clearly to you. Looking for your suggestion.

Best Regards,

GD

[gkdgoutam]

Hi, 

I still don't know where to send the DSL router. As I said earlier, I want to end the contract with vodafone on the normal ending date i.e. 14.11.2019. However I want to return the DSL router before that before 31st October.

Please instruct me where to send the router. 

Best Regards,

GD 

[Thomas]

Hi gkdgoutam,

the hardware must be sent to the following address. But only at the end of the contract.

Vodafone Kabel Deutschland GmbH

c/o DHL Paket    

Am Tower 222

90475 Nürnberg

Regards

Thomas