am
24.07.2019
21:50
- zuletzt bearbeitet am
25.07.2019
13:08
von
Jens-K
Hello!!
I want to terminate my contract with Vodafone in my current address since I am moving to a new place. I understand that if I want to terminate the contract before my contract end date (which is 14.11.2019), there are unnecessary complications. Therefore I want to end the contract until that day only i.e. 14.11.2019. However I will be moving from the apartment on 31.10.2019 and therefore I want to return the DSL box on that day or before. I will however pay until my contract ends on 14.11.2019.
How do I do that? I have emailed the customer service which redirected me to open a thread here.
Hoping to hear from you soon!
Best Regards,
Dr. Goutam XX
Edit: please don't post personal information like f.e. your complete name in public. Moved from DSL to Kabel.
25.07.2019 12:05 - bearbeitet 25.07.2019 12:06
Hi, do I have to repost in a new thread?
regards,
Goutam
25.07.2019 13:21 - bearbeitet 25.07.2019 13:22
Hello gkdgoutam,
I'll take a look. Send me the new address in a private message:
Write a short reply here afterwards.
Best regards
Tina
am 25.07.2019 21:15
Dear Tina,
may I know why do I need to provide my new address?
I want to terminate my contract with Vodafone. Please let me know why do I need to send you my new address?
Best regards,
Goutam
am 26.07.2019 10:43
so that I can save the address in the system as of 31th october. All letters that will be sent will otherwise not reach you.
I have terminated your contract at the end of the contract period. You will receive the confirmation separately.
Best regards
Tina
am 26.07.2019 23:05
Dear Tina,
thanks for the reply. However I don't have an address yet since I am in the process of moving. However my main concern is I want to return the DSL box around 31st October. Altough I want to end my contract normally on 14th November. I hope the contract will not automatically continue after 14.11.2019. I want a confirmation on this.
Can I send the DSL box before the end of my contract, that is the real question.
For confirmation I can connect through this forum or my email or mobile number. However once I will have a new address I will definitely inform you if you find the DSL box damaged or something. Anyway my bank account is linked to Vodafone.
I hope I have expressed my concern clearly to you. Looking for your suggestion.
Best Regards,
GD
am 14.10.2019 21:03
Hi,
I still don't know where to send the DSL router. As I said earlier, I want to end the contract with vodafone on the normal ending date i.e. 14.11.2019. However I want to return the DSL router before that before 31st October.
Please instruct me where to send the router.
Best Regards,
GD
am 15.10.2019 15:50
Hi gkdgoutam,
the hardware must be sent to the following address. But only at the end of the contract.
Vodafone Kabel Deutschland GmbH
c/o DHL Paket
Am Tower 222
90475 Nürnberg
Regards
Thomas