contract termination

[spatnaik]

Hi

Can you please guide me with the detailed procedure on how to initiate the contract terminate procedure of my internet connection. I am leaving germany permanently on 4th september 2026 and i have got my deregistration done today. I am trying to reach out to customer care but they are talking only in german. Please help and advice.

Thanks

Suvendu Patnaik

[J0hann]

Hello @spatnaik,

please send us a WhatsApp message and we'll take care of processing your move abroad. In the meantime, you can upload your deregistration certificate here. That way, everything can be handled quickly and smoothly. 
https://vod.af/VodafoneWhatsAppHilfe

TOBi will greet you in German and ask a few questions, but it will connect you with my colleagues, who will assist you in English.

BR J0hann 

[spatnaik]

do i need to upload the deregistration certificate here or on whatsapp?

[J0hann]

@spatnaik: Sorry, I forgot the link.

For NRW. Hessia, Baden-Württemberg: MeinVodafone

For all the other federal states: MeinVodafone

BR J0hann 

[spatnaik]

i have uploaded the deregistration certificate on the link you provided above. Tried again contacting over whatsapp, tobi has asked me a few things then it has transferred to the service team but no one is responding.