Requested termination of contract and customer service tricked me to renew the contract instead

[Anant]

I called customer service to cancel my contract with a 1-month notice period as per termination clause in the contract. However, the customer care representative sent me an email in German and asked me to click the red button to confirm my request. I later realized he had sent me a request to renew the contract. I am struggling to get any help from Vodafone and really dont know what to do.

What can I do?

[Ama_nda]

Hi @Anant,

thanks for explaining what happened. We’re sorry to hear that this situation has caused frustration. Contract changes or renewals should always be clearly communicated and confirmed transparently.

To properly review your case and check what was agreed to during the call, please contact us via our official contact channels here 👉👉  Dein Kontakt zu Vodafone - Vodafone Community.

Our team will be happy to look into this and help clarify the situation.

Kind regards
Ama_nda