Problem with the Transferation
Identidadem
Smart-Analyzer
Smart-Analyzer

Hi everyone,

 

I left Germany on the beginning of the year. I had cancelled my contract with Vodafone right before I left, so I had to pay more 3 month (until April) to Vodafone by tranfering money from my bank in Brazil to Vodafone account. It worked for the first 2 times. But when I looked on the Vodafone system a few days ago I saw that the bill from April was marked as unpayed, even though I had made the transaction on 25.04.2019.

 

What I need to do to fix this? I have a papper that contains the information about the transaction, to whom I need to send this?

 

If I'm not mistaken, it was a DSL contract.

 

Best regards,

Matheus Chaves

6 Antworten 6
Identidadem
Smart-Analyzer
Smart-Analyzer

It's cabel, not DSL. 

 

Sorry for the mistake.

Thomas
Moderator:in
Moderator:in

Hi Identidadem,

 

let's take a look. Send me your customer number, name, date of birth and address in a private message.

 

Then reply again here in the post.

 

Regards

Thomas

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Hi Thomas,

 

Thanks for the help, I sended the private text.

 

Best regards,

Matheus Chaves

Tina
Moderator:in
Moderator:in

Hello Identidadem,

 

the last payment was received on 15th of March. Send me the payment receipt from the transfer from april (in a PN).

 

Best regards

Tina

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Hi Tina,

 

I sended the PV.

 

Thanks for the help.

 

Best regards,

Matheus Chaves

Nancy
Moderator:in
Moderator:in

Hello Identidadem,

unfortunately, we did not receive the transfer. So that I can investigate, I still need some data by PN. Please write me the account data from which you transferred the money.

Best regards
Nancy

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