Frage
Antwort
Lösung
am 02.06.2019 22:32
Hi everyone,
I left Germany on the beginning of the year. I had cancelled my contract with Vodafone right before I left, so I had to pay more 3 month (until April) to Vodafone by tranfering money from my bank in Brazil to Vodafone account. It worked for the first 2 times. But when I looked on the Vodafone system a few days ago I saw that the bill from April was marked as unpayed, even though I had made the transaction on 25.04.2019.
What I need to do to fix this? I have a papper that contains the information about the transaction, to whom I need to send this?
If I'm not mistaken, it was a DSL contract.
Best regards,
Matheus Chaves
am 02.06.2019 22:33
It's cabel, not DSL.
Sorry for the mistake.
am 03.06.2019 08:41
Hi Identidadem,
let's take a look. Send me your customer number, name, date of birth and address in a private message.
Then reply again here in the post.
Regards
Thomas
am 07.06.2019 15:15
Hi Thomas,
Thanks for the help, I sended the private text.
Best regards,
Matheus Chaves
am 10.06.2019 11:48
Hello Identidadem,
the last payment was received on 15th of March. Send me the payment receipt from the transfer from april (in a PN).
Best regards
Tina
am 19.06.2019 16:46
Hi Tina,
I sended the PV.
Thanks for the help.
Best regards,
Matheus Chaves
am 24.06.2019 10:05
Hello Identidadem,
unfortunately, we did not receive the transfer. So that I can investigate, I still need some data by PN. Please write me the account data from which you transferred the money.
Best regards
Nancy