Problem with the Transferation

[Identidadem]

Hi everyone,

I left Germany on the beginning of the year. I had cancelled my contract with Vodafone right before I left, so I had to pay more 3 month (until April) to Vodafone by tranfering money from my bank in Brazil to Vodafone account. It worked for the first 2 times. But when I looked on the Vodafone system a few days ago I saw that the bill from April was marked as unpayed, even though I had made the transaction on 25.04.2019.

What I need to do to fix this? I have a papper that contains the information about the transaction, to whom I need to send this?

If I'm not mistaken, it was a DSL contract.

Best regards,

Matheus Chaves

[Identidadem]

It's cabel, not DSL. 

Sorry for the mistake.

[Thomas]

Hi Identidadem,

let's take a look. Send me your customer number, name, date of birth and address in a private message.

Then reply again here in the post.

Regards

Thomas

[Identidadem]

Hi Thomas,

Thanks for the help, I sended the private text.

Best regards,

Matheus Chaves

[Tina]

Hello Identidadem,

the last payment was received on 15th of March. Send me the payment receipt from the transfer from april (in a PN).

Best regards

Tina

[Identidadem]

Hi Tina,

I sended the PV.

Thanks for the help.

Best regards,

Matheus Chaves

[Nancy]

Hello Identidadem,

unfortunately, we did not receive the transfer. So that I can investigate, I still need some data by PN. Please write me the account data from which you transferred the money.

Best regards
Nancy