Not able to connect with work VPN (Globalprotect).

[NDB]

Hello,

As soon as I connect my work VPN which is Globalprotect in my personal laptop , internet gets disconnected and there it is impossible to work. 

Please note, everything works fine with mobile internet, hence it is not a problem with VPN but wifi. Please get it resolved as soon as possible.

Calling your customer care is not working due to language barrier. Through email a tciket already being raised "0006EaKW8S8WQC5G" but no resposnse so far. 

[RobertP]

welcher Router wird verwendet?

[natas666]

2 use VPN normally an "iPv4" is necessary....

new started contracts are usually "iPv6 - DS Lite"

so this may be the reason 

[RobertP]

https://live.paloaltonetworks.com/t5/community-blogs/configure-globalprotect-and-ipv6/ba-p/329390

[natas666]

oki, Vermutung war also im Grunde genommen - mal wieder - korrekt.....

diese Lösungsvariante kannte ich allerdings bislang nimmer

thx dafür

[NDB]

EasyBox 805 

[NDB]

I need to get it fixed quickly, please. It's hampering my work. Also, it's very difficult to connect on the customer center due to the language barrier. The link shared above is very technical for me , sorry.

[Chr1ssy]

Hi @NDB,

are there any problems with our connection without using the VPN?

If so, pls check on our website if they are already in work. If not, you can open up a ticket there.

Do you need any further help, you can contact us on WhatsApp 0172 1217212.

Best regards

Chr1ssy

[NDB]

Hello, no, there is no problem with internet connection without VPN. 

When I connect with GlobalProtect, the internet disconnects. Using a VPN is extremely important for me to work from home.

I am not able to raise a ticket; it asked for a call, and your team does not support English. Please help here or give me an email to write my problem. 

[NDB]

Hello,

I am still unable to contact customer support and get it fixed. They said someone who speaks English will call back but hasn't received any call yet. Can someone help here, please? I need to enable IPv4 as we can't set up GP with IPv6.