My cable internet has been out since Tuesday morning (five days now), and I have been trying to get help since Tuesday. I finally received a new router today, but it blinks red just like the old one and the internet does not work. Someone was supposed to call me to see if the new router works but no one did. The customer service robot hangs up on me because I can’t understand the menu options in German. Tobi on WhatsApp promised to connect me to a service rep but no one has gotten back to me for more than three hours now. I have spent many hours of my time over this past week trying to get this resolved with no results, and I am beyond frustrated at this point. I need a technician to come and figure out what the actual problem is and fix it. I have responsibilities that I can’t meet with no working Internet, and it is illegal to keep charging me for a service that Vodafone does not provide. Please help.
