[ENGLISH] Unwanted TV Service Fees

[SMansfield]

In September I was sent a TV cable box. I did not ask to be sent this service. I took it to the Vodafone store and they told me to simply ship it back with the enclosed return form. I shipped the cable box back.
My September bill shows a charge of 72.56 for the TV cable box and the TV service.
My bill in October shows a charge of 21.28 for the TV service.

I did not request or agree to TV cable service. Please refund the above charges and stop new monthly charges from happening.

Thank you,
Samantha

[Tina]

Hello SMansfield,

the return of the hardware is unfortunately not enough. You should have cancelled the contract.

The deadline for the cancellation is 14 days after receipt of the cancellation policy. The deadline has expired because you already received the package in month september.

Kind regards

Tina

[SMansfield]

Tina,

This is a completely unacceptable response.

How should I have cancelled a contract that I never agreed to? I did not enter into a contract with Vodafone to provide me with TV service through either verbal or writen consent.

I want to cancel this service effective immediately and be refunded the charges.

Please advise me on how to proceed with the above.

[Tina]

Hello SMansfield,

I'll take a look at the contract signed via check24.

Send me the following informations in a private message:

full name

address

customer number

Write a short reply here afterwards.

Best regards

Tina

[SMansfield]

I have sent the information. Thank you.

[Thomas]

Hi SMansfield,

the contract was entered by a local consultant. Was someone with you and talked to you about a TV contract and you signed something?

Regards

Thomas

[SMansfield]

Hi Thomas,

I have signed nothing.
I did receive a phone call from Vodafone and I told the man I did not want TV service. I was very clear.

[Thomas · Accepted solution]

Hallo SMansfield,

that's exactly what I wanted to know. The contract will be terminated retroactively and you will get a confirmation.

Regards

Thomas

[SMansfield]

Hi Thomas,

Thank you for your help.

Will I also receive a refund for the payments already made?

Thanks,

Samantha

[Thomas]

Hi Samantha,

right, you get a refund.

Regards

Thomas