Hello,
My German is not so great so I will explain my issues in English. I hope someone can help me because I couldn't get any help via the Hotline.
On 20.07.2020, one Vodafone salesperson came to my door and we chatted about some offers that Vodafone had. Please note that, at that time I was a Telekom customer (I still am). My contract with Telekom should end in January 2021.
So, long story short, I decided to switch to Vodafone from Telekom. He assured me that Vodafone will take care of the cancellation of my contract with Telekom and I was not going to pay anything until my contract with Telekom ends. In the "Anmerkungen" part of my contract with Vodafone he wrote "Kunde will, dass wir Altvertrag kündigen. Keine doppelten Kosten. Bis Vertrag endedt nicht bei Vodafone bezahlen.".
However, I am being charged by both Vodafone and Telekom. What can I do here? I was told that Vodafone would not charge until my contract with Telekom ends. It is also written in my contract.
The other thing is, I signed up for "Red Internet & Phone 1000 Cable". He also assured me that I could use this tariff for six omnths and then decide which speed I want. Well, I get nowhere near 1000 Mbit/s, so I would like to change my tariff to "Red Internet & Phone 250 Cable". How can I do that?
The third point is, can a mod check that has Vodafone indeed cancelled my contract with Telekom? Is that possible?
Best regards,
Baris
