Would like to change my speed to a lower one

[BarisYakut]

Hello, since 20.07.2020 I am a Vodafone customer and using "Red Internet & Phone 1000 Cable" tariff. When I signed up with Vodafone, I was told that I can test the speed for 6 months and then change the tariff to a lower one.

So, I would like to change my tariff to "Red Internet & Phone 250 Cable". How can I do that?

[BarisYakut]

Still looking for some support here.

[Tina]

Good Morning BarisYakut,

for a closer look send me the following informations in a private message:

full name

date of birth

address

customer number

Write a short reply here afterwards.

Best regrads

Tina

[BarisYakut]

Hello @Tina ,

Thanks for your reply.

I have sent the information you requested via private message.

Again, I would like to change my tariff to "Red Internet & Phone 250 Cable" please.

Best regards,

Baris

[Stephan]

Hi BarisYakut,

thanks for your pm.

I ordered the tariff change for you. The change will take effect on the 7 February active. You will also receive a written confirmation at this date.

Regards

Stephan

[BarisYakut]

Hello @Stephan ,

Thank you for your reply.

I have two questions:

1. How much am I going to pay for the new tariff?
2. Does this tariff change effect the end of minimum contract period (ende der Mindestvertragslaufzeit) ?

Best regards,

Baris

[Anett · Accepted solution]

Hello BarisYakut,

the contract costs 39.99€ after the changeover. However, you will be informed of this again with the written confirmation.

This does not change the term of the contract.

Regards

Anett