Router CH7466CE WLAN fail & flashing signal

[KarenC]

Guten Tag

I have Vodafone Kabel router CH7466CE.

Since last week, I encouter WLAN disconnected from time to time.

Sometimes the WLAN signal is normal but I can't connect to the internet,

and the other time, WLAN signal keep flashing.

I didn't change any setting.

Pls advise if it's the device issue and I should ask for the replacement? Thanks.

[Claudia]

Hello KarenC,

is only the WiFi affected or are there disconnects with an ethernet connection as well? Did you do a factory reset and replace the coaxial cable already? In which federal state do you live, did you call the service hotline to have your connection checked?

Kind regards

Claudia

[KarenC]

Hello Claudia

Good morning.

I am in Dresden.

I didn't check ethernet connection. It was only WiFi affected.

I tried to turn on/off the power, it took like 2 times then the connection recovered but the WLAN signal kept flashing.

I used Vodafone online tool (Hilfe & Service/Störungshilfe) to check the connection and the result was OK.

This morning the connection is normal and no WLAN flashing.........

Should I call the hotline directly when this issue pops up again??

Thanks.

[Claudia]

Hello KarenC,

did the WiFi LED flash fast or slowly? If that happens again please check if the issue affects the ethernet connection as well and do a factory reset.

Kind regards,

Claudia

[KarenC]

Hi Claudia

It happended again this afternoon.

WIFI was disconnected again and I tried ethernet connection, it worked.

WIFI LED flashes every 3 times then a short pause, then repeats.

It recovered after I swithed the power. 

Best Regards

Karen

[Claudia]

Hello KarenC,

did you do the factory reset already? We also collected some hints to improve the WiFi, please try them.

Kind regards,

Claudia