Hello,
I urgently need to contact the service desk, and I need someone that speaks English.
A couple of months ago, I had trouble with my router, so I called the service. A girl who told me she spoke English, agreed to help with my problem and said she would send me the latest router.
She sent me a Giga TV Box.
I contacted again for Vodafone to send me the router. Then, they sent me the same Ruter I have.
So I sent both things back.
Big is my surprise when, not only I'm working from home with a Wifi that sometimes disconnects for no reason, BUT ALSO I'm being charged for a service I did NOT hire.
When I was sold the service, the guy. who I spoke to spoke perfect English. If I can be sold in English, I should be supported in that very same language.
I demand to speak to someone ASAP.
