Deregistration of Vodafone internet service due to moving abroad

[KK24]

Hello,

I have sent an email to Vodafone service with my customer number on 27th July 2020 to deregister my contract as I have moved abroad from Germany on 10th March.

I have also submitted my deregistration (Abmeldung) copy along with. 

I haven't received any reply on it and still I am paying the monthly charges.

Please do the needful and cancel my vodafone contract.

Let me know if you need any documents.

Thanks in advance.

Regards,

Kiran

[MarvinRo]

Hey Kiran,

thank you for using the community forum.

In order to check for details, please send us a DM  including your customer & contract data.

Please note that moving abroad is not a valid reason for cancelling your contract prematurely.

Furthermore, there is a 3 month term of notice. If not cancelled within said term, your contract will continue for another year.

Please refer to your original contract papers for the details.  

Kind regards

Marvin

[Lars]

Hi Kiran,

we did not receive your move notification until 27.07.2020. This date is used to calculate the 3 month period. The contract is terminated on 25.10.2020.

Best regards

Lars